Port Columbus is dedicated to ensuring safe and convenient travel for everyone. Located throughout the airport, you'll find the services below in place to make your next trip a pleasant one:

• Signage
  Braille signage is on each of the elevators and international symbol designations on all terminal signage.   

• TTY/TDD Telephones
  These can be found near most public telephones throughout the airport facility.  These phones are designed to accommodate not only the hearing impaired, but also a wheelchair. 

• Visual Paging Displays
  The Flight and Baggage Information Display System (FIDS/BIDS) monitors are capable of displaying visual paging (messages) for the benefit of the hearing impaired, when important information is being broadcast throughout the terminal.  For example:  a call for terminal evacuation or to seek shelter from a tornado, etc.  This paging is also available for passenger and public paging requests.      

• Restrooms
  Family restrooms are conveniently located on the baggage claim and ticketing level as well as in Concourse C.  These facilities are for use by families traveling with small children, an elderly parent or someone with special needs/accommodations (nursing station, changing table).   All restroom facilities are fully equipped for wheelchair access.
Wheelchair Assistance

• Wheelchairs can be reserved through the airline at the time of travel reservations via their 800 reservation line or their website location.
• Wheelchairs can be arranged through the airline when in person at their ticket counter.
• Request for wheelchair assistance can be arranged at the curb-front drop off location through the skycap service.  Designated special assistance seating is located just inside each of the entrance doors on the departures level.
• Electric Carts are available for transporting passengers from the security checkpoints to their gate areas in all concourses.
• Arrangements can also be made directly with the skycap provider, Huntleigh USA, at (614) 231-2063 or faxed in to (614) 231-3352.

Additional Special Services

• Arrangements for assisted escort for the blind or other special assistance through the ticketing, security and gate process should be arranged for at either the airline ticket counter, or by contacting Huntleigh USA.
• For additional special assistance needs or services, contact the Columbus Regional Airport Authority Customer Service Specialists at (614) 239-4000.   

Airport Parking

• Designated handicap accessible parking spaces are available in all of our parking lots and garage.
• All passenger shuttle buses are equipped with lift gear to accommodate passengers in wheelchairs.

USO
Family members of arriving or departing military recruits and/or active U.S. service personnel may request a “gate pass” for access to the gate areas to await their arrival/departure.  These passes are issued by the applicable airline.

• “Gate passes” are restricted to families whose military members are being deployed to active duty or whose family members are arriving home from active military duty.
• Gate passes are issued to non-traveling family members by the applicable airline.
• Number of gate passes issued is at the sole discretion of the airline, but is usually limited to no more than two (2).
• Family members must show a valid ID, such as a driver’s license, to the airline representative in order to obtain a “gate pass.”
• Family members may request a “gate pass” at the airline ticket counter 60 minutes or more prior to the flight.
• The “gate pass” will then be presented to the TSA representative at the appropriate security checkpoint for screening and access to the gate. All family members will be screened by checkpoint security staff in the same manner as they would if they were traveling.